West Sound Carpet & Upholstery Cleaning ("West Sound," "we," "us") respects your privacy. This policy explains what information we collect through westsoundcarpetcleaning.com, how we use it, and the choices you have. By using this website you agree to this policy.
Who we are
Information we collect
Information you give us. When you use a contact, quote, booking or callback form, or the price calculator, you may give us your name, phone number, email address, service address or city, preferred date and time, the service you want, and any message you write.
Information collected automatically. Like most websites, we and our service providers may collect technical information such as your IP address, browser and device type, pages viewed, and the date and time of your visit, using cookies and similar technologies.
How we use your information
To respond to your request, prepare an estimate and schedule or perform your cleaning service
To contact you by phone, text message or email about your request, appointment or service
To keep the website secure and prevent spam and abuse
To understand how the website is used and improve it
To meet legal and accounting obligations
Forms and where they go
Form submissions are emailed to our office at info@westsoundcarpetcleaning.com and may also be stored securely in our website system so we do not lose your request. Online booking through our scheduling provider, Housecall Pro, is handled on Housecall Pro’s own site and is subject to its privacy policy.
Text message (SMS) and phone consent
When you give us your phone number through a form, you agree that West Sound may call or text you about your request, quote, appointment or service, including appointment reminders and follow-up. Consent to receive texts is not a condition of buying any service. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to a text, or by calling or emailing us. Reply HELP for help.
We do not sell, rent or share your mobile phone number or SMS consent with third parties or affiliates for their marketing or promotional purposes.
Google Analytics, Google reCAPTCHA and cookies
Our forms are protected by Google reCAPTCHA, which analyses interaction signals to tell people from bots. Its use is subject to the Google
Privacy Policy and
Terms of Service. You can also control cookies in your browser settings; blocking some cookies may affect how the site works.
Who we share information with
We share information only with service providers that help us run the business and website (for example, our website host, email provider, scheduling and invoicing provider, and Google services described above), and only as needed for them to do their work. We may also disclose information if required by law. We do not sell your personal information.
How long we keep it and how we protect it
We keep customer and enquiry records for as long as needed to provide service, handle follow-up and meet legal and accounting requirements, then delete or anonymize them. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.
Your choices and rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing
info@westsoundcarpetcleaning.com or calling (253) 427-5610. We will respond within a reasonable time.
Children
This website is not directed to children under 13 and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
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